General
Information
All prices and payments
for purchases outside Malaysia are to be made in US Dollar (USD).
Duties and taxes are not
reflected in our prices. The carriers will charge the recipient all applicable
duties, taxes and/or brokerage fees at the time of delivery. Duties and taxes
are assessed by the local government based on the destination. For information
about duties, taxes and/or brokerage fees, you may contact your local customs
office or the carrier that delivers your package.
Due to customs
restrictions, orders shipping to international destinations cannot be gift
wrapped.
Order
Information
All orders received
prior to 12:00 p.m. (noon) Malaysia Time (GMT+8), Monday through Friday, are
processed within 3 business days upon credit card validation. A shipping
confirmation e-mail will be sent to the person who placed the order once the
order is shipped. Please note: Orders may be randomly selected for additional
export reviews. In some cases, orders may take up to 5 business days to ship
due to the reviews.
Once shipping
confirmation e-mail has been sent out, we can no longer modify or cancel the
order. If you would like to cancel an order that was placed, you must do so
within one hour of submitting the order. You may do so by signing in your
account and canceling your order in the "Order History / Status"
section of My Account.
Please note: Shipment
re-routes, address corrections and shipment call-backs are not available, hence
please do ensure that the mailing information is correct before confirming the
order.
Shipping
Information
We ship to more than 200
countries worldwide, delivered via POS Malaysia. We cannot ship to P.O. boxes.
The shipping cost is
based on the total weight of the purchases. (Please note: duties and taxes are
not reflected in the shipping charges below and will be assessed at the time of
delivery.)
DOMESTIC
Shipping Rates (Malaysia)
|
Total Weight
|
Standard Shipping (USD)
|
Estimated Shipping Time*
|
|
Below 2.00kg
|
$ 3.00
|
3 – 7 working days
|
|
2.00kg – 4.00kg
|
$ 7.00
|
ASEAN
Shipping Rates (Brunei, Singapore, Hong Kong, Laos, Myanmar, Philippines,
Thailand, Indonesia, Vietnam)
|
Total Weight
|
Standard Shipping (USD)
|
Estimated Shipping Time*
|
|
Below 0.15kg
|
$ 3.00
|
5 – 12 working days
|
|
0.15kg – 0.50kg
|
$ 8.00
|
|
0.50kg – 1.50kg
|
$14.00
|
|
1.50kg – 2.00kg
|
$17.00
|
|
Above 2.00kg
|
Please contact us
|
INTERNATIONAL
Shipping Rate
|
Total Weight
|
Standard Shipping (USD)
|
Estimated Shipping Time*
|
|
Below 0.15kg
|
$ 4.00
|
5 – 16 working days
|
|
0.50kg – 0.25kg
|
$ 7.00
|
|
0.25kg – 0.50kg
|
$12.00
|
|
0.50kg – 1.50kg
|
$20.00
|
|
1.50kg – 2.00kg
|
$26.00
|
|
Above 2kg
|
Please contact us
|
* The estimated delivery
time listed applies to major cities only. Delivery to area outside of major
cities may incur additional days. Delivery time also is subject to custom
clearance process. For registered items, an additional day may be needed.
For self-collection,
please call to make an appointment to visit at our store at:
AD Games Production
A-2-3, Block A, Jalan PJU 1A/3, Ara
Damansara,
47301 Petaling Jaya, Selangor, Malaysia.
Phone: +60 (16) 279 9090 Email: heroes@songofblades.com
Operating hours: 11am – 4pm