SHIPPING & DELIVERIES

General Information

All prices and payments for purchases outside Malaysia are to be made in US Dollar (USD).

Duties and taxes are not reflected in our prices. The carriers will charge the recipient all applicable duties, taxes and/or brokerage fees at the time of delivery. Duties and taxes are assessed by the local government based on the destination. For information about duties, taxes and/or brokerage fees, you may contact your local customs office or the carrier that delivers your package.

Due to customs restrictions, orders shipping to international destinations cannot be gift wrapped.

Order Information

All orders received prior to 12:00 p.m. (noon) Malaysia Time (GMT+8), Monday through Friday, are processed within 3 business days upon credit card validation. A shipping confirmation e-mail will be sent to the person who placed the order once the order is shipped. Please note: Orders may be randomly selected for additional export reviews. In some cases, orders may take up to 5 business days to ship due to the reviews.

Once shipping confirmation e-mail has been sent out, we can no longer modify or cancel the order. If you would like to cancel an order that was placed, you must do so within one hour of submitting the order. You may do so by signing in your account and canceling your order in the "Order History / Status" section of My Account.

Please note: Shipment re-routes, address corrections and shipment call-backs are not available, hence please do ensure that the mailing information is correct before confirming the order.

Shipping Information

We ship to more than 200 countries worldwide, delivered via POS Malaysia. We cannot ship to P.O. boxes.

The shipping cost is based on the total weight of the purchases. (Please note: duties and taxes are not reflected in the shipping charges below and will be assessed at the time of delivery.)

DOMESTIC Shipping Rates (Malaysia)

Total Weight

Standard Shipping (USD)

Estimated Shipping Time*

Below 2.00kg

$ 3.00

3 – 7 working days

2.00kg – 4.00kg

$ 7.00

ASEAN Shipping Rates (Brunei, Singapore, Hong Kong, Laos, Myanmar, Philippines, Thailand, Indonesia, Vietnam)

Total Weight

Standard Shipping (USD)

Estimated Shipping Time*

Below 0.15kg

$ 3.00

5 – 12 working days

0.15kg – 0.50kg

$ 8.00

0.50kg – 1.50kg

$14.00

1.50kg – 2.00kg

$17.00

Above 2.00kg

Please contact us

INTERNATIONAL Shipping Rate

Total Weight

Standard Shipping (USD)

Estimated Shipping Time*

Below 0.15kg

$ 4.00

5 – 16 working days

0.50kg – 0.25kg

$ 7.00

0.25kg – 0.50kg

$12.00

0.50kg – 1.50kg

$20.00

1.50kg – 2.00kg

$26.00

Above 2kg

Please contact us

* The estimated delivery time listed applies to major cities only. Delivery to area outside of major cities may incur additional days. Delivery time also is subject to custom clearance process. For registered items, an additional day may be needed.

For self-collection, please call to make an appointment to visit at our store at:

AD Games Production

A-2-3, Block A, Jalan PJU 1A/3, Ara Damansara,

47301 Petaling Jaya, Selangor, Malaysia.

Phone: +60 (16) 279 9090 Email: heroes@songofblades.com

Operating hours: 11am – 4pm